Frequently Asked Questions

We accept cryptocurrency only — USDT on TRC20, ERC20 and BEP20 networks. Crypto payments avoid card fees, work globally and process within minutes. We do not currently accept credit cards, PayPal or bank transfer. Crypto transactions are final and irreversible — verify the destination address and network before sending.

Delivery is automatic within 24 hours of payment confirmation. You receive an email with the download link, license details and setup instructions. Crypto payments typically confirm within minutes (TRC20, BEP20) or up to 30 minutes (ERC20).

Not necessarily. We provide step-by-step setup guides. If you can install software, follow written instructions and configure a few parameters in MetaTrader, you can run these systems.

Yes — and we highly recommend it, especially if you are new. Running the EA on a demo account lets you understand its behavior, experience drawdowns in real time, and build confidence before deploying real capital. You can also backtest using the Strategy Tester in MT4 or MT5.

Yes. We recommend starting with one EA on a demo account, then on a small live account, before scaling up. You can also backtest each EA in MT4/MT5 Strategy Tester using its published parameters. Scaling is a personal decision based on your own risk tolerance — we do not advise on position sizing or capital allocation.

Each EA and portfolio publishes its historical performance metrics — annual return, drawdown, win rate, profit factor — calculated from backtests and, where available, live track records. Real-trading returns vary with broker conditions, slippage, account size and market regime, and may differ materially from historical figures. Past performance does not guarantee future results. We do not promise any specific return.

The historical maximum drawdown of each strategy is published on its catalog page — most fall between 1% and 20% depending on the strategy. Diversified portfolios that combine uncorrelated strategies have historically shown lower aggregate drawdown, but historical drawdown is a backward-looking measure. Future drawdown may exceed historical levels under conditions not observed in the data used.

Yes. Trading involves substantial risk and you may lose all the capital deployed. Our systems include built-in risk controls — stop losses, position sizing limits and exposure caps — but no control mechanism eliminates market risk. Losses, drawdown periods and underperforming strategies are part of algorithmic trading. Only deploy capital you can afford to lose.

You control your risk directly through position sizing and stop-loss settings. Each EA is configurable, allowing you to adjust risk per trade based on your comfort level and account size.

Yes. All strategies include predefined risk management rules stop loss and take profit levels to control risk and structure each trade systematically.

Telvion sells two product types: individual EAs and portfolios. An individual EA is a single strategy you deploy on your own. A portfolio is a pre-built combination of multiple EAs, selected to work together with low correlation and reduced aggregate drawdown.

Using multiple EAs creates diversification. Different strategies perform better under different market conditions, so combining them historically smooths the equity curve and reduces aggregate drawdown compared to relying on a single system.

We aim to combine strategies with historically low correlation, meaning they have tended not to win or lose at the same time during the periods analyzed. In portfolio configurations this has historically reduced aggregate drawdown. Future correlation may shift — particularly during high-volatility regimes when previously uncorrelated assets often move together.

Yes. Running multiple EAs across different pairs or timeframes is the foundation of our portfolio approach — it spreads strategy risk and historically reduces aggregate drawdown. Each EA should be assigned to its intended instrument and timeframe (specified in its documentation) to avoid conflicts.

Each EA operates on its own instrument and timeframe — they do not share state. When deployed according to documentation, multiple EAs run independently in the same MetaTrader account. Conflicts can occur if you assign two EAs to the same instrument, exceed account margin limits, or run conflicting risk settings — the documentation specifies the recommended setup to avoid these.

No. Each EA is specifically designed and optimized for a particular pair or instrument. Using it outside of its intended market may produce results that differ materially from the published performance. Always refer to the bot's specifications before use.

Yes. Once installed and configured, the EA executes trades automatically on your account based on its strategy rules. You remain in full control and can stop or adjust it at any time.

Yes, unless you use a VPS (Virtual Private Server), which is the recommended option for uninterrupted 24/7 operation.

It depends on the strategy. Each EA is designed to operate within specific market conditions and timeframes. Some trade only during key sessions such as London or New York; others remain active throughout broader market hours. Detailed operating windows are listed on each bot's page.

Nothing and that's exactly how it should be. The EA will not execute trades outside market hours. There's no need to turn it off or intervene; it automatically respects market schedules.

Yes. Each EA includes configurable parameters such as stop loss, position size, and risk per trade. You can tailor the system to your capital and risk tolerance. The documentation explains which settings can be modified and how to use them correctly.

Yes. You have full control at all times. You can pause or stop the robots whenever you choose, directly from your trading platform.

You can scale by adjusting the position size parameter in each EA, keeping risk-per-trade consistent (typically a percentage of equity rather than a fixed lot size). Larger accounts may experience slightly different execution conditions (slippage on bigger orders, broker liquidity at depth), but the strategy logic is unchanged.

No recurring fees for most products. You purchase the EA or portfolio once and deploy it on your own account indefinitely.

All sales are final once the product has been delivered (download link sent or license activated). Refunds are not issued for change of mind, trading losses, broker incompatibility, configuration errors or dissatisfaction with performance. In exceptional cases — product never delivered, or a clear technical defect we cannot fix — we may at our sole discretion issue a refund or store credit. Requests must be sent within 30 days to admin@telvioncapital.com with documentation. See our Terms for full details.

Each EA represents months of research, statistical testing, walk-forward optimization and robustness validation. Pricing reflects the engineering work behind the product, not promised returns. You buy the software once and run it on your own account indefinitely.

Each license allows installation on accounts you personally control — typically up to 2 accounts (1 live + 1 demo) per EA. Sharing the EA file with third parties, reselling or installing on accounts you do not own is a license violation and may result in immediate revocation. Specific limits are stated in your delivery email.

Telvion products are available worldwide, except in jurisdictions subject to international sanctions: Cuba, Iran, North Korea, Syria, Russia, Belarus, and any other country listed under OFAC, EU, UK or UN sanctions regimes. It is the client's responsibility to verify local regulations on algorithmic trading before purchase.

Every product includes 90 days of email support for installation, setup and troubleshooting from the date of purchase. Beyond that period, you can still contact support and we will respond on a best-effort basis. We do not provide a guaranteed response time. For platform-specific issues (MetaTrader, your broker, your VPS), you should also contact the respective vendor.

Updates to an EA — when we issue them — are delivered to past buyers at no additional cost during the first 12 months from purchase. Update frequency depends on the strategy: some EAs are stable and require no changes for years; others may receive parameter recalibrations as market regimes shift. We do not commit to a release schedule.

No constant monitoring is required. The robots operate automatically based on predefined rules. We recommend periodic check-ins to ensure everything is running properly and aligned with your risk preferences.

For most purchases, no. You use your own brokerage account and maintain full control over your funds.

No. We do not have access to your funds at any time. The robots operate inside your personal trading account at your broker; you retain full control of all activity and capital. We never request your broker credentials or hold your money.

Each EA and portfolio page publishes its full set of statistics: backtests, walk-forward optimization results, robustness checks and — where available — forward-test or live track record. Backtest and walk-forward results are simulations and not "verified" trades; live results, when shown, are clearly labeled as such. We publish methodology alongside numbers so you can audit how each metric was calculated.

No. Telvion sells algorithmic trading software, not advisory services. We are not a broker, dealer, registered investment adviser, futures commission merchant or fiduciary. We do not provide personalized investment advice, do not manage accounts, do not execute trades on your behalf and do not consider your individual financial situation. All products are pre-configured software the client installs and operates on their own broker account. See our Terms for full details.

Manual trading often involves emotional decision-making, inconsistency and fatigue. Automated systems execute trades based strictly on predefined rules, removing emotion from the process. Whether automated or manual is "better" depends on the trader — both can win and both can lose. Algorithmic systems are a tool, not a guarantee.

CAGR stands for Compound Annual Growth Rate. It represents the average yearly return of a strategy over time. For example, a CAGR of 9.84% means the strategy has grown at an average rate of approximately 9.84% per year — a more realistic measure than total accumulated return for comparing across timeframes.

The Sharpe Ratio measures the return of a strategy relative to the risk it takes. A Sharpe above 1.0 is considered good, above 1.5 excellent, above 2.0 exceptional. Higher values indicate more efficient risk-adjusted performance.

Max Drawdown represents the largest peak-to-trough decline in the strategy's history. For example, a 5.54% drawdown on a $10,000 account means a temporary decline of $554 at its worst point before recovery. It is one of the most important metrics for understanding the risk profile of a strategy.